zoya9 Privacy Policy
Your personal information is completely safe with us. This policy describes how zoya9 collects, uses, and protects your data.
1. Introduction
zoya9 takes your privacy very seriously. This Privacy Policy ("Policy") explains how zoya9 ("we", "us", "Platform") collects, stores, uses, and protects your ("user", "you") personal information. By using our services through our website, mobile application, or any other digital channel, you are considered to have accepted the terms of this Policy.
Scope of This Policy
This Privacy Policy applies to all services on the zoya9 platform — including casino games, sports betting, live dealer games, payment transactions, and customer service. Whenever you interact with us through any channel, this Policy applies where relevant.
2. Data Collection
We collect only the information necessary to provide our services properly. Below is a description of what types of information are collected and how.
2.1 Information You Provide Directly
Information you provide yourself during account registration or use of our services includes:
- Full name and date of birth
- Email address and mobile number
- Residential address
- National ID or passport details (for identity verification)
- Payment information (bKash, Nagad, Rocket, Upay number or bank account details)
2.2 Automatically Collected Information
When you use our platform, certain information is collected automatically:
- IP address and device information
- Browser type and operating system
- Login and logout time and date
- Gaming activity and betting history
- Information collected through cookies and similar tracking technologies
2.3 Information Received from Third Parties
In some cases we may collect information through legitimate third parties:
- Identity verification service providers
- Payment processing companies (such as bKash, Nagad API services)
- Anti-fraud analytics services
- Contact information received from customer service tools
2.4 Cookie Policy
We use cookies to improve the quality of our services. Through cookies we remember your preferences and settings, manage sessions, and monitor platform performance. You can control cookies by changing your browser settings, though this may limit some features of the service.
3. Use of Information
Collected information is used only for legitimate purposes. zoya9 never uses your information unnecessarily.
3.1 Service Delivery and Improvement
- Account creation, management, and verification
- Processing deposit and withdrawal transactions (bKash, Nagad, Rocket, Upay and bank transfer)
- Providing gaming and betting services
- Resolving technical issues and developing the platform
- Delivering a personalized experience
3.2 Security and Compliance
- Detecting and preventing fraud, manipulation, and other illegal activities
- Age verification (for users aged 21 and above only)
- Managing Anti-Money Laundering (AML) processes
- Implementing responsible gaming policies
- Ensuring platform security
3.3 Communication
- Providing customer service and technical support
- Sending transaction-related notifications and updates
- Informing you about policy changes
- Sending information about promotional offers (with your consent only)
4. Data Sharing and Disclosure
zoya9 never sells your personal information to third parties. Information is shared only in limited amounts in specific circumstances.
4.1 With Service Partners
To operate our services, it may be necessary to share information with certain trusted third parties — such as payment processors, identity verification agencies, and data security service providers. These parties receive only the information necessary to perform specific tasks and are required to comply with the standards of this Policy.
4.2 Under Legal Obligation
We may be required to disclose information in response to legal directives, court orders, or legitimate requests from government authorities. Information may also be shared when needed for fraud investigations or to protect legal rights.
5. Data Security Measures
zoya9 has adopted modern technical and organizational measures to ensure the security of your information.
SSL Encryption
Our entire platform is protected by SSL (Secure Sockets Layer) encryption technology. All information exchanged between your browser and our servers is transmitted in encrypted form.
Secure Data Storage
Your personal information is stored on secured servers. Sensitive information such as passwords is stored in encrypted format and cannot be read directly by anyone.
Access Control
Only authorized personnel among our internal staff can access your information, and they work under strict confidentiality agreements.
5.1 Response to Data Breaches
In the event of any data security breach, we will conduct a prompt investigation and notify affected users as quickly as possible. Relevant authorities will also be informed where required.
6. Your Rights
As a user of zoya9, you have certain important rights over your own information.
6.1 Right to Access Information
You may ask at any time what information we hold about you. If you submit a request through the support team, we will provide you with this information.
6.2 Right to Correct Information
If any information in your account is incorrect or incomplete, you may request a correction. Information can be updated by providing the appropriate documents.
6.3 Right to Delete Information
In certain circumstances you may request that your personal information be deleted. However, some information may need to be retained for a specified period due to legal obligations, ongoing transactions, or the need to resolve disputes.
6.4 Right to Opt Out of Marketing Communications
You may request at any time to stop receiving promotional emails or messages. Contact the support team and we will act promptly.
7. Data Retention Period
7.1 Retention Policy
We retain your personal information only for as long as it is necessary to fulfill the purpose for which it was collected. All information is retained while your account is active. Even after an account is closed, certain information may be kept for a defined period due to legal obligations, dispute resolution, or fraud prevention needs.
7.2 Secure Deletion of Data
When the retention period ends or a deletion request is approved, we permanently delete the information using secure methods or anonymize it in a way that it can no longer be associated with you.
8. Protection of Minors' Data
zoya9's services are for users aged 21 and above only. We do not knowingly collect any information from minors. If a minor registers by mistake and this comes to our attention, we will immediately close that account and delete all associated information.
If you believe a minor is using our platform, please notify our support team immediately.
9. Policy Changes
9.1 Notification of Updates
We may update this Privacy Policy from time to time. For significant changes, we will send a notification to your registered email address or clearly announce it on the platform. You can check the "Last Updated" date at the top of the Policy to find out when the most recent change was made.
9.2 Continued Use After Changes
Continuing to use our platform after a policy update will be considered acceptance of the updated policy. If you do not agree with the revised policy, we ask that you stop using our services and contact support to close your account.
10. Contact
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact our support team.
Get Support on Privacy
To request access to, correction of, or deletion of your information, contact us via our 24/7 live chat or email.
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